Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.
At Innovate iHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our all-in-one business growth platform and related services.
Innovate iHub is a comprehensive business growth platform that provides CRM, marketing automation, website building, and numerous other tools to help businesses grow and succeed. We are the data controller responsible for your personal information.
We are committed to:
This Privacy Policy applies to:
We collect information you directly provide when you:
| Data Type | What We Collect | Purpose |
|---|---|---|
| Device Information | IP address, browser type, device type, operating system | Security, analytics, service optimization |
| Usage Data | Pages viewed, features used, time spent, click patterns | Improve platform, understand user behavior |
| Location Data | Approximate location from IP address | Localization, fraud prevention |
| Cookies & Tracking | Cookie IDs, session data, analytics data | Authentication, preferences, analytics |
| Performance Data | Error logs, crash reports, performance metrics | Technical support, bug fixes, optimization |
We may receive information from:
When you use our platform to manage your customers, you are the data controller and we are the data processor. You are responsible for obtaining necessary consents from your customers and complying with applicable privacy laws. We process this data solely on your behalf according to your instructions.
We may use your information for other purposes with your explicit consent, such as participating in research studies or beta testing programs.
For users in the EU/EEA, we process your data based on: (1) Contract performance - to provide our services, (2) Legitimate interests - to improve and secure our platform, (3) Legal compliance - to meet regulatory requirements, (4) Consent - for marketing communications and optional features.
You have certain rights regarding your personal information. The specific rights available to you depend on your location.
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information (subject to legal exceptions)
Receive your data in a structured, machine-readable format
Object to processing based on legitimate interests or for direct marketing
Request restriction of processing in certain circumstances
Withdraw consent for processing where consent was the legal basis
Opt out of marketing communications at any time via unsubscribe links
To exercise any of these rights:
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
If you are in the EU/EEA, you have additional rights including the right to lodge a complaint with your local data protection authority. Our EU representative can be contacted at [email protected]
California residents have specific rights under the California Consumer Privacy Act (CCPA):
To submit a CCPA request, email us at [email protected] or call 1-800-XXX-XXXX
We implement comprehensive security measures to protect your information:
We perform regular automated backups of all data to ensure business continuity and disaster recovery. Backups are encrypted and stored in geographically distributed locations.
We maintain industry-standard security certifications including SOC 2 Type II, ISO 27001, and comply with PCI DSS for payment processing. Regular audits ensure continued compliance.
You also play a role in keeping your data secure:
In the unlikely event of a data breach affecting your information, we will:
We retain personal information for as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 90 days | Service delivery, account recovery |
| Billing Records | 7 years after last transaction | Legal/tax requirements |
| Customer Data (CRM) | Until deletion or account closure + 30 days | Service delivery, backup retention |
| Support Communications | 3 years after resolution | Quality assurance, legal defense |
| Marketing Data | Until opt-out or 2 years of inactivity | Respect for communication preferences |
| Usage Logs | 90 days (security logs: 1 year) | Security, troubleshooting |
When you close your account:
We may retain data longer than normal retention periods if required by law, legal process, or to establish, exercise, or defend legal claims.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will delete such information from our systems.
If you are an educational institution using our platform for students, you are responsible for obtaining appropriate parental consents and complying with COPPA, FERPA, and other applicable education privacy laws.
Innovate iHub operates globally, and your information may be processed in countries other than your own, including the United States. These countries may have different data protection laws than your country.
We implement appropriate safeguards for international data transfers:
For transfers from the EU/EEA and Switzerland to the United States, we rely on Standard Contractual Clauses and implement additional technical and organizational measures to ensure data protection.
Enterprise customers may request data localization options to store data within specific geographic regions. Contact our sales team for more information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
If you disagree with changes to the Privacy Policy, you may close your account. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Previous versions of this Privacy Policy are available upon request by contacting [email protected]
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Data Protection Officer: [email protected]
Phone: [Your Phone Number]
Mail: Innovate iHub - Privacy Department
[Your Business Address]
EU Representative: [email protected]
UK Representative: [email protected]
If you are located in the EU/EEA or UK, you have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.
We aim to respond to all privacy inquiries within 5 business days and will provide a substantive response within 30 days (or as required by applicable law).
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. As we do not share personal information with third parties for their direct marketing purposes, we are exempt from this requirement.
Nevada residents have the right to opt out of the sale of certain covered information. We do not sell covered information as defined under Nevada law. If you have questions, contact us at [email protected]
We may use automated systems to analyze your usage patterns and provide personalized recommendations. You have the right to object to automated decision-making that has legal or similarly significant effects. Contact us to exercise this right.
Our services may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Our privacy team is here to help answer any questions about how we protect and use your data.
Contact Privacy Team