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Privacy Policy

Last updated: June 1, 2026 Alpharetta, GA · USA

Overview

Innovate iHub, LLC ("iHub", "we", "us", or "our") operates the website at innovateihub.com and provides the iHub platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Plain English summaryWe collect only what we need to provide and improve our services. We never sell your personal data to third parties. You have the right to access, correct, or delete your data at any time.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services immediately.

Information We Collect

Information you provide directly

  • Account information: Name, email address, phone number, company name, and billing information when you create an account or subscribe to a plan.
  • Communications: Messages, emails, and support requests you send to us.
  • Form submissions: Any information you submit through forms on our website or platform.
  • Payment information: Billing details processed securely through our payment processor (Stripe). We do not store full credit card numbers on our servers.

Information collected automatically

  • Usage data: Pages visited, features used, time spent, click patterns, and navigation paths within the platform.
  • Device information: IP address, browser type, operating system, device type, and screen resolution.
  • Cookies & tracking: See the Cookies section below for full details.
  • Log data: Server logs including access times, error rates, and performance metrics.

Information from third parties

We may receive information about you from third-party services you connect to iHub (e.g., Google Calendar, Stripe, Zapier), social media platforms when you sign in via OAuth, and publicly available sources for business verification.

How We Use Your Data

We use the information we collect to:

  • Provide, operate, and maintain the iHub platform and services
  • Process transactions and send billing-related communications
  • Respond to your support requests and communications
  • Send onboarding, product updates, and service notifications
  • Improve and personalise your experience on the platform
  • Analyse usage patterns to develop new features and improvements
  • Comply with legal obligations and enforce our Terms of Service
  • Send marketing communications where you have opted in
Marketing communicationsWe only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time using the link at the bottom of any marketing email or by contacting us directly at [email protected].

Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: Trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processing, email delivery). These partners are contractually bound to protect your data.
  • Legal requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of iHub, our users, or the public.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With your consent: For any other purpose with your explicit consent.

Third-party integrations

When you connect third-party services to iHub (e.g., Google, Stripe, Zapier), those services may receive data from your iHub account as necessary to provide the integration. Their use of that data is governed by their own privacy policies.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser.

Types of cookies we use

  • Essential cookies: Required for the platform to function. These cannot be disabled without disrupting service.
  • Analytics cookies: Help us understand how users interact with our platform (e.g., Google Analytics). Data is anonymised and aggregated.
  • Preference cookies: Remember your settings and preferences to personalise your experience.
  • Marketing cookies: Used to show relevant advertising and measure campaign effectiveness. Only deployed with your consent.

You can manage cookie preferences through your browser settings or by using the cookie consent banner when you first visit our site. Note that disabling certain cookies may affect platform functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • TLS/SSL encryption for all data transmitted between your browser and our servers
  • AES-256 encryption for data stored at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication options for all accounts
  • Strict access controls — employees only access data necessary for their role
  • 99.9% uptime SLA with redundant infrastructure and daily backups

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your iHub account and enable two-factor authentication.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Right to portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to our processing of your data for marketing purposes.
  • Right to restrict processing: Request that we limit how we use your data in certain circumstances.
California residents (CCPA)California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information are collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained for the duration of your account and for 3 years after closure for legal and tax purposes.
  • Transaction records: Retained for 7 years as required by financial regulations.
  • Support communications: Retained for 2 years.
  • Analytics data: Retained in anonymised form for up to 26 months.
  • Marketing preferences: Retained until you opt out or request deletion.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at [email protected] and we will delete that information promptly.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated policy on this page with a new "Last updated" date
  • Send an email notification to registered account holders
  • Display a prominent notice on the platform for 30 days

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Innovate iHub — Privacy Team 555 North Point Center E, Suite 400
Alpharetta, GA 30022
Email: [email protected]
Phone: (888) 433-4482

We aim to respond to all privacy-related requests within 5 business days and resolve all requests within 30 calendar days.

Questions?

We're here to help
with any privacy concerns.

Have questions about your data, want to make a request, or just want to understand how iHub handles your information? Our team responds within 5 business days.

Contact Privacy Team