Terms and Conditions

1. Acceptance of Terms

By accessing or using Innovate iHub's services, website, or platform (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms.

2. Definitions

• "Platform" refers to the Innovate iHub all-in-one business growth platform, including all software, tools, features, and services provided.
• "User," "You," "Your" refers to the individual or entity that has registered for and uses our Services.
• "Content" means any data, text, graphics, images, information, or other materials uploaded, posted, or transmitted through the Services.
• "Subscription" refers to your paid access to the Platform based on the plan you have selected.
• "White-Label" refers to services that allow you to rebrand aspects of the Platform as your own.
• "Sub-Account" refers to accounts created within your main account for managing clients, locations, or team members.
• "Add-Ons" refers to additional services, features, or tools available for purchase beyond your base subscription.

3. Description of Services

3.1 Platform Services

Innovate iHub provides an all-in-one business growth platform that includes, but is not limited to:

• Customer Relationship Management (CRM) system
• Website and funnel builder
• Email and SMS marketing tools
• Workflow automation and AI-powered features
• Calendar and appointment scheduling
• Payment processing and invoicing
• Course hosting and digital product delivery
• Review management and reputation tools
• Call tracking and recording features
• Social media management tools
• Analytics and reporting dashboards

3.2 Service Availability

We strive to provide 99.9% uptime for our Services. However, we do not guarantee uninterrupted access and are not liable for any downtime due to maintenance, updates, or circumstances beyond our control.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice for significant changes that materially affect your use of the Services.

4. User Accounts and Registration

4.1 Account Creation

To use our Services, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

4.2 Account Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to create an account. By creating an account, you represent and warrant that you meet these requirements.

4.3 Account Security

You agree to use strong passwords and enable two-factor authentication when available. We are not liable for any loss or damage arising from your failure to comply with security requirements.

4.4 Sub-Accounts

Depending on your subscription plan, you may create sub-accounts for clients, team members, or locations. You are responsible for all activities within your sub-accounts and ensuring all users comply with these Terms.

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer multiple subscription tiers with varying features and capabilities:

• Starter Launch: Entry-level plan for small businesses
• Business Growth Suite: Advanced features for growing businesses
• Scale & Automate PRO: Enterprise features for scaling operations
• DFY Elite: Done-for-you setup and management services
• Enterprise Command Suite: Custom solutions for large organizations
• Agency CRM Plans: White-label solutions for agencies and resellers

5.2 Free Trial

We may offer a 5-day free trial for new users. No credit card is required for the trial. If you do not cancel before the trial ends, you will be automatically charged for the subscription plan you selected.

5.3 Billing Cycles

Subscriptions are billed on a monthly or annual basis, as selected during signup. Annual subscriptions receive a 10% discount compared to monthly billing.

5.4 Setup Fees

Certain plans (particularly Agency CRM plans) may include one-time, non-refundable setup fees. These fees are charged separately from your subscription and cover initial account configuration, training, and onboarding.

5.5 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You will be charged using the payment method on file.

5.6 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Changes take effect at the start of your next billing cycle. Downgrades may result in loss of features or data, and we are not responsible for any such loss.

6. Payment Terms

6.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. You authorize us to charge your selected payment method for all fees incurred.

6.2 Failed Payments

If a payment fails, we will attempt to charge your payment method multiple times. If payment cannot be processed after reasonable attempts, we may suspend or terminate your account.

6.3 Usage-Based Charges

Certain features (SMS, phone calls, AI usage) may incur additional usage-based charges. You will be notified of these charges, which will be billed separately or added to your subscription invoice.

6.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes except those based on our net income.

6.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewals. We will provide at least 30 days' notice of price increases.

6.6 Late Payments

Late payments may result in service suspension and/or late fees. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

7. Acceptable Use Policy

7.1 Prohibited Activities

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited communications, or phishing messages
• Distribute malware, viruses, or malicious code
• Engage in fraudulent activities or impersonate others
• Harass, abuse, or harm another person or entity
• Scrape, crawl, or use automated systems to access the Services
• Reverse engineer, decompile, or disassemble the Platform
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use the Services for any illegal or unauthorized purpose

7.2 Content Standards

You agree that all Content you create, store, or transmit through the Services will:

• Comply with all applicable laws and regulations
• Not infringe on any intellectual property rights
• Not contain adult content, hate speech, or violent material
• Not promote illegal activities or substances
• Be accurate and not misleading

7.3 Compliance with Laws

You are responsible for ensuring your use of the Services complies with:

• CAN-SPAM Act and anti-spam regulations
• TCPA (Telephone Consumer Protection Act)
• GDPR and other data protection laws
• CCPA (California Consumer Privacy Act)
• HIPAA (if handling health information)
• All other applicable federal, state, and local laws

8. Content and Data Ownership

8.1 Your Content

You retain all ownership rights to the Content you create, upload, or store through the Services. By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and display your Content solely to provide the Services to you.

8.2 Data Backup

While we implement backup procedures, you are responsible for maintaining your own backups of all Content. We are not liable for any loss, corruption, or deletion of Content.

8.3 Data Portability

You may export your data at any time through the Platform's export features. Upon account termination, you have 30 days to export your data before it is permanently deleted.

8.4 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws. For customers in the EU, we comply with GDPR requirements and provide appropriate data processing agreements.

8.5 Customer Data

If you collect or process personal information from your customers through the Platform, you are the data controller and are solely responsible for:

• Obtaining necessary consents from your customers
• Providing appropriate privacy notices
• Complying with data protection laws
• Responding to data subject requests

9. Intellectual Property Rights

9.1 Our IP

The Platform, including all software, designs, text, graphics, logos, and other materials, is owned by Innovate iHub and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9.2 Trademarks

Innovate iHub, our logo, and other marks are trademarks of Innovate iHub. You may not use our trademarks without our prior written consent, except as permitted in white-label plans.

9.3 White-Label Rights

White-label plans grant you limited rights to rebrand certain aspects of the Platform. These rights are non-exclusive, non-transferable, and terminate upon cancellation of your white-label subscription.

9.4 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not grant you any rights to resell or redistribute the Services except as explicitly permitted in Agency CRM plans.

9.5 Feedback

If you provide us with feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our Services without compensation to you.

10. Privacy and Data Protection

10.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

10.2 Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication measures
• Continuous monitoring for security threats
• Employee training on security best practices

10.3 Data Breach Notification

In the event of a data breach that affects your data, we will notify you in accordance with applicable laws and regulations, typically within 72 hours of discovery.

10.4 International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required.

11. Termination

11.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. You will not receive a refund for any unused portion of your subscription.

11.2 Termination by Us

We may suspend or terminate your account immediately without notice if:

• You breach these Terms or our Acceptable Use Policy
• Your account has been inactive for more than 12 months
• You fail to pay fees when due
• We are required to do so by law
• Providing the Services to you is no longer commercially viable

11.3 Effect of Termination

Upon termination:

• Your access to the Services will immediately cease
• You must cease using the Platform and any associated materials
• We may delete your data after a 30-day grace period
• You remain liable for all charges incurred prior to termination
• Any white-label rights immediately terminate

11.4 Survival

Sections relating to payment obligations, intellectual property, warranties, indemnification, limitation of liability, and dispute resolution survive termination.

12. Warranties and Disclaimers

12.1 Warranty Disclaimer

12.2 No Professional Advice

The Services are not intended to provide legal, financial, tax, or professional advice. You should consult with appropriate professionals for advice specific to your situation.

12.3 Third-Party Content

We are not responsible for any third-party content, links, or services accessed through the Platform. Your use of third-party services is at your own risk.

12.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNOVATE IHUB SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Any damages arising from your use of or inability to use the Services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12.5 Indemnification

You agree to indemnify, defend, and hold harmless Innovate iHub, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including attorney fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

13.2 Arbitration

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

13.4 Exceptions

Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or violations of confidentiality obligations.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Innovate iHub.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights without restriction.

14.5 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.6 Notices

All notices must be in writing and will be deemed given when delivered personally, sent by confirmed email, or three days after being sent by registered mail to the addresses provided.

15. Contact Information

If you have any questions about these Terms, please contact us: